How do Amazon returns work in Canada?

Amazon returns in Canada are usually handled online through your Amazon.ca order history.

How it generally works:

1. Go to Your Orders on Amazon.ca or in the app.
2. Select the item and choose Return or Replace Items.
3. Pick a reason for the return.
4. Choose how you want your refund, usually either back to your original payment method or as an Amazon.ca gift card balance.
5. Follow the instructions for the return method Amazon offers for that item.
6. Drop off or ship the item by the deadline shown in your return confirmation.

What to expect:

• Many items sold and shipped by Amazon.ca can be returned, but the exact return window can vary by item category, seller, and current policy. Check the return deadline shown for your order, since exact dates and eligibility can change.
• Return options may include shipping labels, QR-code or label-free drop-off options for eligible returns, and carrier choices that can vary by item and location.
• Third-party seller returns can have different rules, including different deadlines or return-shipping costs.

Important notes:

• Some items are not returnable or have special conditions.
• Refund timing can vary depending on the payment method and when the return is processed.
• If you want the most accurate instructions, check the specific return policy shown on the item page or in your order details before you send anything back.