How do I return something from TikTok Shop?

To return an item from TikTok Shop, start the return inside the TikTok app:

1. Open TikTok and go to Profile.
2. Tap the Menu icon, then go to Settings and privacy.
3. Find Orders or Your orders under TikTok Shop.
4. Select the item you want to return.
5. Tap Return/refund or Request return.
6. Choose a reason, follow the seller/TikTok instructions, and submit the request.
7. If approved, use the return label or shipping instructions provided in the app.
8. Pack the item securely and ship it back by the deadline shown.

Before sending it, check the item’s return window, condition requirements, and whether the seller requires original packaging, tags, accessories, or photos. Some items may be non-returnable depending on category, seller policy, hygiene rules, or final-sale terms.