Why do some people hate Amazon but still use it?

Some people hate Amazon but still use it because it’s hard to replace.

Main reasons:

• Convenience wins: one-click ordering, fast delivery, easy returns.
• Prime lock-in: after paying for Prime, people feel pressure to use it.
• Lower prices: for many households, Amazon is the cheapest practical option.
• Limited local options: in some areas, there aren’t many nearby stores.
• Feels pointless to boycott alone: people think one person’s choice won’t change a giant company.

This is a classic case of cognitive dissonance: people dislike Amazon’s labor, small-business, and environmental impact, but keep using it because it saves time and money.